
IT Support Services
IT support comprises procedures intended to maintain fail-safe IT workflows and reduce IT costs. CISTCK Group’s IT support services are backed with 30 years of experience in help desk and application support and include IT help desk, Network Operations Center (NOC) and software support to guarantee superior user experience and on-the-go improvement of your IT processes.
- Multi-tier incident resolution pipeline
- Detailed descriptions of the IT infrastructure and operating procedures
- Self-service training materials for users
- User satisfaction and adoption improvements:
- Regulatory compliance assessments
- Regular and transparent reporting


01Multi-tier incident resolution pipeline
- L1. A user support team.
L2. A technical support team.
L3. A team of software engineers.
02Detailed descriptions of the IT infrastructure and operating procedures
- SOPs for ticket resolution, change and incident management, CI/CD flows.
Network maps.
Configuration management database.
Infrastructure improvement plan.
03Self-service training materials for users
- Knowledge base articles.
FAQs.
User manuals.
04User satisfaction and adoption improvements
- UX testing/monitoring.
Surveys and user experience studies with CSAT improvement plans based on their results.
05Regulatory compliance assessments
- IT environment benchmarking against EU GDPR, PCI DSS, HIPAA, etc.
Compliance gap mitigation plans.
06Regular and transparent reporting
- Service level reports.
- Maintenance reports.
- Health check reports.
- Security assessment reports.
- Incident reports with root cause analysis.
Remote IT Support Services
- Multi-tier incident resolution pipeline
- Detailed description of the IT infrastructure and operating procedures
- Self-service materials for users
- User satisfaction and adoption improvements
- Regulatory compliance assessments
- Regular and transparent reporting

01Multi-tier incident resolution pipeline
- L1. A user support team.
L2. A technical support team.
L3. A team of software engineers.
02Detailed descriptions of the IT infrastructure and operating procedures
- SOPs for ticket resolution, change and incident management, CI/CD flows.
Network maps.
Configuration management database.
Infrastructure improvement plan.
03Self-service training materials for users
- Knowledge base articles.
FAQs.
User manuals.
04User satisfaction and adoption improvements
- UX testing/monitoring.
Surveys and user experience studies with CSAT improvement plans based on their results.
05Regulatory compliance assessments
- IT environment benchmarking against EU GDPR, PCI DSS, HIPAA, etc.
Compliance gap mitigation plans.
06Regular and transparent reporting
- Service level reports.
- Maintenance reports.
- Health check reports.
- Security assessment reports.
- Incident reports with root cause analysis.