The Essence of Software Maintenance and Support

Software maintenance and support imply a set of activities aimed at ensuring software’s stable functioning, scalability, high performance, and security. Software maintenance and support activities are divided into 4 main groups:

  1. Corrective: fixing problems discovered by users or identified during monitoring.
  2. Adaptive: keeping software up-to-date by tuning it in line with the changing business needs.
  3. Perfective: continuously improving software’s usability, performance, and reliability.
  4. Preventive: detecting and correcting latent issues.

Software support and maintenance setup plan steps include estimation of the scope and required resources, maintenance and support process design, choosing a sourcing model, implementation, and launch.

Required team: Help desk specialists, application support engineers, software developers, QA and DevOps engineers.

  • Reactive support (on-demand)
  • Proactive support (continuous)
  • Software support and maintenance consulting
  • Outsourced software support and maintenance
01Reactive support (on-demand)
02Proactive support (continuous)
03Software support and maintenance consulting
04Outsourced software support and maintenance
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