Customized Hardware Maintenance and Third Party Support
Customers benefit from guaranteed up-time which allows them the ability to focus their own IT resources on planning and more critical business-related Information Technology issues. CISTCK Group’s hardware support services leave our clients secure in the knowledge that if a problem does occur they will be immediately resolved by our team of certified technicians. We offer various levels of hardware support depending on customer requirements and type of hardware. We have technicians and technical staff located throughout the Kosovo, specifically in Prishtina area who can work with manufacturers to ensure all equipment is managed effectively. Once a service call is placed, CISTCK Group will meet all designated guaranteed on-site response time and up-time commitments. If our client requires, CISTCK Group can have a dedicated engineer assigned on site and ensure guaranteed thirty minute response times and minimal delay between the time the call is logged and problem resolution. These engineers are an extension of our field services division and work in partnership with clients to facilitate time saving repairs.
Key Benefits of Hardware Support
- Guaranteed repairs 24 x 7
- Guaranteed SLA’s
- A+ Certified Technicians
- Manufacturer Certified Technicians
- Customized agreements